Welcome to the website of Kerala Delight, your one stop shopping for all gift needs to your loved ones. All our customers ordering gifts from Kerala Delight online gift portal choose to fully agree with our following terms and conditions. From hereon, “We” refers to Kerala Delight and keraladelight.com, “You” refers to our customers placing the order.
First of all, customer satisfaction is our main goal. Your opinions and values are highly appreciated. Please contact us for any questions or queries you may experience.
The management at Kerala Delight reserves the right to change or update any information, product prices on this website without any prior notice.
Use of Website:
Kerala Delight website or www.keraladelight.com and all its associated sub domains are solely for visitors and customers who wish to shop on our website. Accessing this website in part or full for purposes intended outside of its proper use will be subjected to disciplinary action and banned from future use. For ensuring proper use, we track all IP address accessing our website.
NOTE: SUNDAY DELIVERY IS AVAILABLE. FOR DELIVERY ON SUNDAY, ORDER SHOULD BE PLACED LATEST BY SATURDAY, 09:00 AM IST.
PROVIDE A VALID WORKING PHONE NUMBER TO CONTACT THE RECEIPIENT. (Wrong phone numbers is non-refundable and may lead to delays.)
Place your orders well ahead of time, so we have enough time to get your gift at the scheduled time. Wondering whether you might make it? Contact us.
Please submit complete address of the recipient, including telephone numbers while placing the order. We shall not be held responsible for any loss/damage of the goods in any case. All confirmed orders will be acknowledged. We will always try to make the delivery during the date specified on the order. However, any delay for whatever reason shall not be entitled the client to any damages or compensation. Delivery of the item will be made only at the address specified. A message with a contact number will be left at the address provided if no one if available at the time of delivery. We only keep the item on hold for 3 days after which the order will be considered complete. If the addressee is not present at the address no refund will be made under any circumstances. Refund of goods is at the sole discretion of the management of Kerala Delight. For any complaint against the quality or wrong product delivered , the customer / recepient is required to provide an image of the product delivered within 48 hours of delivery. Refund or redelivery can also be made depending on nature of the complaint and any decision to refund or redeliver will be the sole prerogative of the management.
We do not commit on any time related request but shall try our best to fulfill. All order are delivered between 10 am and 11 pm IST and may vary depending on the location and order processing. This is solely determined by the delivery processing team. Cakes are made fresh daily and will be only delivered after noon to ensure freshness.
Orders not deliverable due to unavoidable circumstances will be scheduled for the next delivery date. Refunds are not available on such orders and final decision is upto the management.
Custom message to go with the gift should not contain inappropriate, offensive or explicit language that are intended as threat or harm to any members of the management or the addressee. Such request will not be processed and will be charged a $15 penalty.
This website is solely available to provide you a service to purchase gifts for your loved ones. Once shipped, the management and staff of Kerala Delight are not responsible for any damages or late delivery of your order send by courier or mail. Shipping time specified are approximate and may vary based on independent shipping carriers. We do our best to deliver your gift on time, but not guaranteed.
If there is no one available at the shipping addresses (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
Perishable items (cakes, flowers etc.) are only delivered to those cities when home delivery is available. Apparels, electronics and toys send to other cities, additional charges may apply. Final price will be calculated at checkout. Click here to see the list of locations.
For gifts to Kerala, same day delivery is applicable to delivery order received by 9:00 am (local time). Order after 9:00 am will be delivered the next day. We also deliver on Sunday after 2:00 pm.
Certain chocolate gift boxes/hampers will take about 3 to 7 days for processing. Order is advance for your gifts to be delivered on time at the recipient's location.
Image Policy: We strive to provide the most accurate images of our products as possible. However, despite our best efforts, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product. Therefore, we recommend that you carefully read the product description and other related product literature before placing your order. If you have any questions or concerns about a product even after reading the description and product literature, please contact us. Products may vary in shape, size, color or ingredients and are subjected to availability at the time of order.
Substitution Policy: If a product is unavailable, the next closest resembling product of the same price or higher will be delivered without notification. Instances where the delivery is placed for 3 days or more after the order date, we will notify the sender about the unavailable item and alternatives available. Notification only pertains to non-perishable items listed on the website. We are here to provide the best service possible.
Electronics such as cameras, DVD players, home theatre, music players, TVs, other gadgets and appliances are home delivered by third party suppliers upon order. Kerala Delight do not guarantee the exact time of delivery on these items. Warrantly of such items are those provided by the manufacturer or vendor if any.
In case of unavailabilty or restrictions for deliveries for various reasons, Kerala Delight uses other vendors to process the order and are not liable for inaccuracy of delivery.
Shipping & processing fee for all orders will not be refunded once we start processing within hours an order is placed. (In most cases, this is $5.00)
100% refund in case an item is not available, out of stock and not able to be delivered. All refunds are processed as reward points credited to your account.
Refund on items damaged during delivery will be verified and dealt on case basis. (This is only available for home delivery orders done by Kerala Delight agents, not valid on deliveries by third party suppliers.)
No refund on order placed with wrong or invalid phone number. You may provide a valid number and the delivery will be scheduled for the next business day. (To avoid this situation, kindly make sure the number provided is a working number and in situation where the gift is not a surprise, kindly let the recipient know about the delivery.)
No refund on personalized custom gifts such as name or message engravings, custom cake etc after processing. No refund on items which are in shipped status.
Restricted refunds are avaialable on some of the electronics such as cameras, DVD players, home theatre, music players, TVs, other gadgets and appliances from specific vendors. These refunds are initiated once you notify us within 3 days of receiving the specific item. Refunds are not processed after 3 days of delivery (There is no exception to this rule). Restoking fee may apply in certain instances.
Credit given via coupon code (as determined by management) requires a minimum order purchase as per the following: Purchase of $30 or more for any credit upto $15, Purchase of $45 or more for any credit between $15.01 and $30, Purchase of $60 or more for any credit between $30.01 and $45. No credit above $45 will be issued for any reason.
Since all cases are different, the management at Kerala Delight reserves the right to take final decision on all refund policies.
*MONEY BACK GUARANTEE: Money back guarantee is only eligible for orders containing perishable items (cakes, flowers, sweets, chocolates and fruits) with an option to choose delivery date and that are not delivered on the requested day as per our terms and conditions. Orders for which the recipient is not reachable via phone or recipient is unavailable are not eligible for money back. Order for which a resolution is suggested are not eligible for money back. Kerala Delight solely reserves the right for Money Back Guarantee as per its delivery guidelines listed for each item.
* ALL ORDERS PLACED THROUGH THIS WEBSITE WILL BE IN ACCORDANCE WITH THE ACCEPTANCE OF THE ABOVE TERMS AND CONDITIONS AS WELL.